Refund policy
Regions Returns Policy
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
Returns are only accepted for the following reasons:
Defective or Damaged Products
- If you believe your product to be defective or has been damaged in transit please contact our customer service team via the details below. Our team will then guide you through the process to return affected products by issuing you with a Product Return Form.
Misrepresentation or Order Error
- If you believe the product/s that you have received are not as ordered please immediately contact our customer service team via the details below. Our team will investigate the issue to remedy the situation.
For all returns we require original receipts of purchase.
Returns are not accepted if:
- No proof of purchase is offered
- The customer simply changes their mind
- The goods have been damaged by the customer
- The goods have been used
Return Postage
If your return is due to the below reasons Regions Cellars will provide a prepaid return label to cover the cost of postage.
- Defective or Damaged Products
- Misrepresentation or Order Error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items due to the aforementioned reasons. If exchanged products are provided we will issue a new freight tracking number once dispatched.
Customer Service Details